Payment and Billing Information

Accepted Payment Methods

We accept payments through credit cards, using the link provided.

Billing and Payment Schedule

Your billing cycle commences on the date your Ad management account becomes active under Amzae. Invoices are generated on the same calendar date each subsequent month.

Invoices are issued on the due date, with payments processed on that same day. A reminder will be sent out 5 days prior to the payment due date.

Source Tax Deduction

All payments towards invoices should be made in full, without any deductions for source tax.

Customer Support Options

Contact Methods

WhatsApp: +91 8447182827

Email: hello@amzae.com

Scheduling Calls: Access to a calendar to book google meet calls with your account manager or onboarding manager for in-depth conversations.

Working Hours

We are available from Monday-Saturday barring any holidays from 9 AM – 6 PM.

Service Termination Terms

Notice Period

This agreement can be terminated by either party for any reason, provided a 30-day notice is given to the other party. However, in the event of a failure, discrepancy, or violation of any terms outlined in the original proposal, either party has the right to end the agreement immediately by issuing a termination notice to the other party.

Cancellation and Refund Policy

At Amzae, we strive to offer adaptable and responsive Amazon advertising services tailored to your business needs. We understand that strategies and requirements can evolve, which is why we offer our clients the ability to cancel their services with a 30-day advance notice. This notice period allows us to conclude your campaigns with the attention to detail they deserve.

It’s important to note that our billing is structured on a monthly subscription model. Therefore, we do not provide refunds for any portion of the month when the service is active. We advise clients to carefully evaluate their advertising needs and provide timely notice if they decide to discontinue our services to avoid unnecessary charges.

Our dedicated team is committed to supporting your business goals, and we are here to assist with any changes you may require. Your proactive communication enables us to continue delivering excellence in service and to manage your Amazon advertising campaigns effectively. For support or inquiries regarding this policy, please contact us.

Intellectual Property Rights

Data Usage & Security

Amzae is authorized to utilize insights gathered from the client’s account in any manner it deems appropriate at its discretion (excluding use in accounts of other clients selling similar products). These insights will not include personally identifiable information of the client or its customers without explicit consent from the client. Proprietary information regarding your campaigns will not be disclosed to external parties.

Non-Compete Agreement

Clients are prohibited from disclosing any agreements or projections related to Amzae to third-party agencies. Amzae will also commit to not sharing client ad accounts with any competing agencies.